JetBlueRacer Report post Posted January 27, 2015 How do you guys set up payments with residential home owners... ??? Payments on completion or do you guys invoice out and wait to collect on some sort of time frame established prior to starting the cleaning processes... ??? The reason why I am asking is because I have friends in the service industry and they normally collect upon completion and some even get 50% deposits prior to ordering parts etc... Like my HVAC buddies... Share this post Link to post Share on other sites
Apple Roof Cleaning (813) 655-8777 Report post Posted January 27, 2015 How do you guys set up payments with residential home owners... ???Payments on completion or do you guys invoice out and wait to collect on some sort of time frame established prior to starting the cleaning processes... ???The reason why I am asking is because I have friends in the service industry and they normally collect upon completion and some even get 50% deposits prior to ordering parts etc... Like my HVAC buddies...Everyone's different, and some have a No Pay No Spray policy on roof cleaning.Often, we leave a bill, because we do mostly million dollar type homes, and these roof cleaning customers are rich, and would not want the embarassment of not paying you.Plus, you know where they live :) 1 JetBlueRacer reacted to this Share this post Link to post Share on other sites
JetBlueRacer Report post Posted January 27, 2015 I am assuming on a proposal it would state type of work to complete... payment schedule... late payment fee's.... signature... etc... !!! I like the pay as you go, but, I also like if they are not home and leaving an invoice so this way they are not following you around... bullshitting and wasting time... although... BS gets business as well so it is a catch 22... !!! I guess it can go both ways depending on the customers personality... My father always taught me... any business in these related fields is all about Psychology... Read them and read them well and decide prior for your payment schedule... !!! Share this post Link to post Share on other sites
EDWARD YACKENOVICH Report post Posted January 27, 2015 I am assuming on a proposal it would state type of work to complete... payment schedule... late payment fee's.... signature... etc... !!! I like the pay as you go, but, I also like if they are not home and leaving an invoice so this way they are not following you around... bullshitting and wasting time... although... BS gets business as well so it is a catch 22... !!! I guess it can go both ways depending on the customers personality... My father always taught me... any business in these related fields is all about Psychology... Read them and read them well and decide prior for your payment schedule... !!! our policy is put very simply ..we made a deal with the banks,,, they don't do soft wash...... we wont give credit....customers laugh then say i understand......chris as a side note some of my worst paying customers have been those so called 10 cent millionaires. 2 Bryce Canfield and JetBlueRacer reacted to this Share this post Link to post Share on other sites
JetBlueRacer Report post Posted January 27, 2015 our policy is put very simply ..we made a deal with the banks,,, they don't do soft wash...... we wont give credit....customers laugh then say i understand......chris as a side note some of my worst paying customers have been those so called 10 cent millionaires. A few of my service buddies told me the same ... collect upon completion PERIOD... !!! The reasons being is because it is not a weekly maintenance where you bill out once a month... For example: Lawn service, Pool cleaners, etc... They all said get paid via credit cards on the spot, cash or check, but, def upon completion... Share this post Link to post Share on other sites
Roof Cleaning Virginia Report post Posted January 27, 2015 I hope that everyone thinks like you guys do. :-) No wonder we smoke our competition in the region. Think bigger picture with your sales cycle and bigger things begin to happen. 1 JetBlueRacer reacted to this Share this post Link to post Share on other sites
EDWARD YACKENOVICH Report post Posted January 28, 2015 JUST BE CAREFUL TAKING V/MC...KNOW ALL THE INS AND OUT OF YOUR MERCHANT HANDLING FEES...CASE IN POINT I DID ALL MY HOME WORK ON MY V/MC ACCOUNT ...THOUGHT I HAD IT NAILED DOWN....( YA RIGHT)...DID A JOB LAST YEAR ..FOR JUST NORTH OF 7K....CUSTOMER GAVE ME HIS CARD RAN IT ON MY SMARTPHONE. three days later due to the weekend the money was there..short $650.00 dollars......why you ask....because he gave me a corporate card...plus it had triple points also..i was pissed ...so i went from a fix 2.25% to dam near 10%.....so back to the drawing board...when a customer offers to pay by card I tell them it has to be a non-corporate card and a non-points bearing.....how do you tell.... you cant so if there is a over charge for those items we tac. it on with there consent ......or we just dont take it.... lesson learned..... Share this post Link to post Share on other sites
JetBlueRacer Report post Posted January 28, 2015 JUST BE CAREFUL TAKING V/MC...KNOW ALL THE INS AND OUT OF YOUR MERCHANT HANDLING FEES...CASE IN POINT I DID ALL MY HOME WORK ON MY V/MC ACCOUNT ...THOUGHT I HAD IT NAILED DOWN....( YA RIGHT)...DID A JOB LAST YEAR ..FOR JUST NORTH OF 7K....CUSTOMER GAVE ME HIS CARD RAN IT ON MY SMARTPHONE. three days later due to the weekend the money was there..short $650.00 dollars......why you ask....because he gave me a corporate card...plus it had triple points also..i was pissed ...so i went from a fix 2.25% to dam near 10%.....so back to the drawing board...when a customer offers to pay by card I tell them it has to be a non-corporate card and a non-points bearing.....how do you tell.... you cant so if there is a over charge for those items we tac. it on with there consent ......or we just dont take it.... lesson learned..... WOW... that is good to know... I know there are interests you pay for accepting cards, but, your fixed to 10% is a big step... I like CASH and checks... !!! I did not know about the corporate cards that are points earning... Thanks for the heads up... !!! Share this post Link to post Share on other sites
EDWARD YACKENOVICH Report post Posted January 28, 2015 jet blue.your welcome...also want to clarify my rate is 2.25%...fixed, but for reasons stated above the add on..was for other adjusted handling fees. associated with the card which is also known as the fine fine fine print..... as the saying goes full me once......... 1 JetBlueRacer reacted to this Share this post Link to post Share on other sites
PeakOfPerfection Report post Posted January 29, 2015 Many of our client pay upon completion, some prepay (we have a fair number of out of town landlords). We bill out on all our property management company accounts but they send us lots of business so win/win. Share this post Link to post Share on other sites
Advantage Roof Cleaning Report post Posted January 29, 2015 95% of our clients pay via check. When asked if we take CC or checks we tell them both but prefer checks. So they usually give us a check. That save us on CC fees. 1 Bryce Canfield reacted to this Share this post Link to post Share on other sites
