I found a good article to share with everyone about bad online reviews. Online reviews are an unavoidable part of doing business today. Social media and third-party review sites like Yelp are an easy outlet for frustrated customers to vent. In the past, some business owners tried to deal with the problem by adding non-disparagement clauses to their terms of service and threatening legal action against customers who post critical reviews. That tactic won’t work anymore, thanks to a new law passed with bipartisan support in December. The Consumer Review Fairness Act of 2016 voids any contracts that attempt to prohibit or restrict online reviews, protecting the public’s right to post critical feedback. There are exceptions to the new rule. It does not affect libel law or legal duties of confidentiality. The law also preserves each platform’s right to remove reviews. That means business can sue in the case of false or defamatory content, or appeal to the website directly to have a review taken down. But regardless of this new law, trying to remove bad reviews isn’t the best approach. Threatening to sue frustrated customers isn’t just illegal, it’s poor customer service. Instead of panicking over bad reviews, treat them as an opportunity to let your service shine by following these steps: Respond promptly with a polite apology. No matter how bad the review, never get into a public argument with a customer. It just makes you look bad to others.Offer to fix the customer’s problem. Often, customers just want to be heard, and they may be open to continuing the conversation via phone or email.If you always respond in a professional manner, the occasional critical comment won’t hurt your business. Looking for more tips? Read Manta’s article “Worst Online Review Ever? Don’t Freak Out — Fix It!”
This page http://lowpressurewash.com/about-us/ has logo's from the UAMCC and RCIA on it, and those Logo's need to be made into clickable links! Outgoing Links are quite important for SEO, as long as they are RELATED. So, for the UAMCC Forum for instance, like to the Roof Cleaning section of that forum.
I see you mentioned VITON Diaphragm's in the ARO Pumps ? Viton is a great material for SH use, however it is not so good for Sodium Hydroxide. Trust me, I found out the hard way. You probably do not use Sodium Hydroxide, but IF you happen to, be sure and rinse the pump out right away.
We have used the big 30 gallon HF Air Compressor 6 days a week for nearly 4 years now, doing 2 to 4 roofs a day, and some pretty large commercial roof cleaning jobs, pretty much w/o any major incidents. The recoils have failed, as well as the electric starter motors, but this is normal wear and tear. I have never tried the Eatons, but know several who swear by them.